Rubbish Collection Colliers Wood Privacy Policy

This Privacy Policy explains how Rubbish Collection Colliers Wood collects, uses, stores and protects personal data belonging to our customers and prospective customers in the Colliers Wood area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all individuals who use our rubbish collection and related services in the Colliers Wood area, whether as residential or commercial customers.

By using our services or by contacting us, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time and will always process personal data in accordance with the law in force at the time.

Who We Are and How To Contact Us

Rubbish Collection Colliers Wood is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed. If you have any questions about this policy or about how we handle your personal data, you can contact our data protection contact by post, telephone or email using the details provided on our main customer communication materials and invoices.

Personal Data We Collect

We only collect personal data that we need in order to deliver and manage our rubbish collection and related services in the Colliers Wood area. The categories of personal data we may collect include:

Identification details such as full name, title and, for business customers, role or job title.

Contact details such as service address, billing address, telephone number and email address.

Service information such as property type, access instructions, type and volume of waste, preferred collection dates and times, and records of services provided.

Billing and payment information such as payment method, partial card details as processed by our payment provider, bank transfer information and records of payments, invoices and credits.

Communication records such as emails, phone call notes, contact form submissions and any feedback or complaints you submit to us.

Technical information such as your IP address, device information and basic usage data where you interact with our website or digital services, to the extent this is necessary for security, analytics and service improvement.

We typically collect personal data directly from you, for example when you request a quote, book a collection, contact us by phone or email, or pay an invoice. We may also receive data from third party platforms that you use to find or book waste collection services, where this is necessary to fulfil your booking.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis under data protection law. The lawful bases we rely on are:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotations, taking bookings, collecting rubbish, issuing invoices and managing your account.

Legal obligation: We process personal data where it is necessary for compliance with our legal obligations, including accounting, tax requirements, record keeping and responding to lawful requests from authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided your interests and rights do not override these. Our legitimate interests include improving and managing our services, preventing fraud, ensuring site and system security, training staff, handling customer queries and protecting our business.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communication. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our rubbish collection and related services in the Colliers Wood area, including arranging visits, carrying out collections, managing routes and ensuring safe and lawful disposal of waste.

To create and manage your customer account, prepare quotes, issue invoices, process payments, and maintain accurate financial and service records.

To communicate with you about bookings, changes to services, operational updates, service issues, complaints and feedback.

To manage our business operations, including planning collection routes, allocating staff and vehicles, and monitoring service quality and performance.

To meet our legal and regulatory obligations, including record retention, financial auditing and responding to local authority or regulatory queries where required by law.

To improve our services, for example by analysing patterns of service use and customer feedback to develop better scheduling and waste management practices.

To protect our business, staff and customers, including by preventing misuse of our services, detecting fraud and ensuring the security of our systems and premises.

Sharing Your Personal Data

We do not sell your personal data. We may share your personal data with carefully selected third parties, but only where this is necessary and lawful. The categories of recipients may include:

Service providers acting as processors who provide services to us such as payment processing, information technology support, customer relationship management systems, route planning or secure data storage.

Professional advisers including accountants, auditors, solicitors and consultants to the extent necessary for them to provide their services.

Public authorities, regulators, law enforcement bodies or local councils where we are required to do so by law or where it is necessary to protect our rights, property, staff or customers.

Where we use processors, we ensure that appropriate written contracts are in place requiring them to process personal data only on our instructions, to keep it secure and to comply with relevant data protection law.

Data Retention

We keep personal data only for as long as it is necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. The exact retention periods may vary depending on the category of data and applicable law.

In general, service and billing records relating to customers in the Colliers Wood area are kept for up to seven years after the end of the relevant financial year, to comply with tax and accounting obligations. Operational records such as collection notes and route sheets may be kept for a shorter period where they are no longer needed for business or legal purposes.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.

International Data Transfers

Our core operations are based in the United Kingdom and we aim to store personal data within the UK or the European Economic Area wherever possible. Where we use processors or service providers that transfer or store personal data outside the UK or EEA, we take steps to ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or reliance on an adequacy decision, as permitted by data protection law.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training, and processes for handling any suspected data breach.

While we take reasonable precautions, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and the relevant supervisory authority where required by law.

Your Data Protection Rights

Under data protection law, you have several rights in relation to the personal data we hold about you. These rights apply to all Rubbish Collection Colliers Wood customers in the Colliers Wood area, subject to certain legal conditions and exemptions:

Right of access: You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to retain it.

Right to restriction: You can ask us to restrict the processing of your personal data in specific situations, such as while we are investigating a concern you have raised about accuracy or lawful processing.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller.

Right to object: You can object to our processing of your personal data where we are relying on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for legal claims.

Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, please contact us using the details set out in our customer communications. We may need to verify your identity before responding to your request.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office, which is the supervisory authority for data protection in the United Kingdom.

This Privacy Policy applies to all customers and users of Rubbish Collection Colliers Wood services in the Colliers Wood area and is intended to explain clearly how and why we process personal data in the course of providing our waste collection services.